Terms And Conditions

These terms and conditions outline the rules and regulations for the use of our Website.
Trade Insulation Ltd is registered at:
4th Floor 18 St. Cross Street
London
EC1N 8UN

By accessing this website, you agree to accept these terms and conditions in full. Please read these terms and conditions carefully before using the site.

Please do not continue to use our website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Payments
Our website uses a secure SSL and payment gateway to process our website payments.
Regardless of your chosen payment type, you should almost always expect to receive an order confirmation along with an invoice. The order confirmation does not confirm that Trade Insulations accept your purchase / order.
If you place an order with a credit card or a debit card and the payment should decline due to lack of funds or failure to confirm the payment with your bank or provider, the transaction may present as paid however the funds will be held for short period and released back to your bank.

Order Rights
We have the right to cancel any order. No order is fulfilled without our confirmation of delivery.

All orders must be placed by 3pm to be eligible for the delivery times listed on our website. Orders placed after this time will be processed the next business day.

Delivery & Returns Policy
Delivery Requirements
This applies to Site and Residential Addresses.
By placing an order with Trade Insulations Ltd, you agree to make sure that there will be sufficient people on-site to help offload your delivery or that there will be a mechanical offload on site. If you require a Moffett offload, please make us aware in the notes section at the checkout when placing your order.

The customer must be present at the delivery address at the time of delivery to receive and inspect the goods. If the customer is not available at the delivery address on the agreed delivery date and time, a failed delivery fee of £100+VAT shall be charged to cover delivery and administrative costs. In the event that there is a failed delivery, and the customer decides to cancel, then the failed delivery charge in addition to the cancellation charge will be applied (£200+VAT).

Please ensure our vehicles will have sufficient room to fit down the delivery address road. Nearly all deliveries will be made on a large side curtain boxed lorry, they are a very similar size to a double-decker bus. If your delivery address is on a tight road that is not suitable for a HGV please make us aware in the notes when placing the order online.
If you have clicked yes to confirm your road is suitable for HGV, but we cannot deliver due to the driver not being able to access the property, for example, if there is road or access restrictions, then a £100+vat fee is chargeable to you as a failed delivery. Please see notes regarding failed deliveries and cancelled orders.

Orders
If you should select ‘yes’ to accepting an alternative like for like product when placing your order and checking out, you agree to accept an alternative product than the one you have ordered. This product will mostly likely be from a different brand and hold all the same specifications and dimensions. If you agree to this, we will not refund any of the amount paid or accept a return.
Any products that are NOT delivered within 2-3 working days are classed as a special order, which is ordered directly from the manufacturer. These items are non-refundable and non-cancellable.
When purchasing items please ask if there is a re-stocking fee. Some products are made to order and are non-refundable. For information on delivery fees, visit our Delivery Terms page.

Cancellations
If you should wish to cancel your order with us for any reason, then a standard fee of £100+VAT is applicable.
Unfortunately, we cannot amend or cancel your order the day before your order is due out, due to stock allocations and courier bookings.

Delivery Times and Arrangements
Delivery times will vary depending on the product and your location. Standard delivery is 2-3 working days on average. Any tight access delivery addresses that require the use of a van or smaller lorry than our standard 26 or 32 tonne ridged lorry, please allow extra time for your order to be delivered. Special items can take longer (please see estimated delivery times on product pages). After we receive your order, we will contact you to arrange delivery with you.

If a delivery is made to the site and no one is available to accept the order, the driver will return your order and a member of our team will be in contact to arrange a new delivery date. To redeliver on the re-arranged day there will be a minimum charge of £100+VAT. If an order is cancelled after a failed attempt to deliver, there will be an additional £100+vat cancellation fee & restocking fees as mentioned above.
Most of our delivers will be very cooperative and willing to help you with your order, please be polite and respectful and they will do their best to ensure a smooth delivery process.

Delivery Area
We deliver to UK mainland only. This excludes Northern Ireland, Scottish isles & British isles. Please note delivery is not available in some parts of Scotland. Generally, orders placed for delivery within a 10-mile radius of Glasgow & Edinburgh are considered to be ok in most instances (as long as there is HGV access). All other areas in Scotland above Glasgow & Edinburgh are out of our delivery areas. When placing your order, if the postcode is not accepted on checkout. this means we do not deliver to this area.
For information on delivery fees, visit our Delivery Terms page.

Returns and Refunds
In the event that you should need to return an order or part of an order please contact our office on the day of your delivery. Any requests to return any goods after this time may not be considered. All returns are subject to a minimum of a 30% restocking fee & minimum £100+vat collection carriage charge, Collections are around 3-5 working days.
Whilst we will always try to help with any problems regarding your order, we cannot be held responsible for any incorrect orders in terms of the materials ordered or quantity ordered by you the customer, any amendments after the order has been placed will incur a £35+vat admin fee.
Rockwool, Kingspan and Isomass products are non-cancellable and therefore non-refundable. Please make sure that your order quantities etc are correct before placing and paying for your order. This also includes all palletised items, for example pallets of Knauf Rocksilk RS45 or Pallets of Isover CWS32 150mm. For all other items, if you choose to cancel, a minimum cancellation fee of £100 plus VAT will be charged.
Any refunds will take up to 14 working days to be processed.
Due to high demands and manufacturers’ allocation, most orders placed from Trade Insulations will be classed as a special order. (Please see the below special order policy details).

Special Order Policy
At Trade Insulations Ltd we offer Special Orders to ensure products are specially made, to provide the best suit for your specific project, therefore these items are not stocked in our warehouses and are ordered directly with the manufacturer. When placing a special order, please be 100% certain they are the correct materials for your project, as this is made to order, unfortunately the order will be non-refundable & non-returnable. All Kingspan, Rockwool, Isomass & palletised items are non-refundable and non-cancellable. Due to these items being made to order there are generally longer lead times.
Special orders are also likely to have longer delivery times. We will always give you an approximate lead time for your products. Although not often, the lead time can vary due to the unfortunate problem the UK faces with building materials & driver shortages.
We at Trade Insulations Ltd will always do our utmost to make sure that your order is delivered on the expected delivery date and will keep you up to date along the entire process. We cannot be held responsible for any claims due to late deliveries.

Damaged Items
Upon delivery of the goods, it is the customer’s responsibility to thoroughly inspect the products for any damage or discrepancies. Any damaged products should not be accepted at the point of delivery by the customer until you have spoken with Trade Insulations Ltd.

In the event that the customer discovers any damage or incorrect items upon inspection at the point of delivery, they must immediately inform Trade Insulations office with your order number whilst on site with the driver. If a damaged item is agreed by Trade Insulations at the point of delivery then the damaged item should be sent back with the driver and not kept on site. Any items kept on site will not be considered for any refunds or partial refunds. Please do not sign for your goods until you have fully inspected your delivery.
Failure to report damages or discrepancies at the point of delivery will result in the presumption that the goods were delivered in an acceptable condition, and the customer may not be eligible for a refund or replacement. As the drivers we use are mostly couriers please DO NOT make the driver aware of any damages, this MUST be reported to Trade Insulations ONLY. Delivery drivers do not have any authority to make any decisions regarding damaged goods or discrepancies. Any reports of damaged goods or missing items after the driver has left site cannot be considered for any refunds or partial refunds.

Fraud Prevention
Trade Insulations Ltd are committed to protecting our customers from fraudulent activity. If by any chance your order is flagged by our fraud prevention team, we have the right to hold or suspend your order until the four required documents below can be provided for checks. –
1. UK Drivers licence / Photo ID
2. Copy of utility bill
3. Company registration number (if applicable)
4. Office/Landline number

If you receive an email from Trade Insulations requesting these documents, please make sure you send the required documents in a timely manner. If no action is taken within 24 hours from our email to request information, it is assumed that this is a possible fraudulent transaction and will be reported to the relevant bank for further action. Any cancelled orders before sending documentation may incur an admin fee.
Please ensure that when providing your personal documents, you confirm the email is from a member of our team and you order confirmation has been provided.

Trade Insulations Ltd take these extra precautions to protect you – the buyer – from online fraud. We thank you for your co-operation.

Online Usage and Copywrite
We try our best to keep our site and its content secure, safe, and accessible, however we cannot guarantee the continuous operation of the website and / or access to our services.

Cookies
We employ the use of cookies if you choose to opt-in. This is detailed in our privacy policy.

License
Unless otherwise stated, Trade Insulations Ltd and/or it’s licensors own the intellectual property rights for all material on Trade Insulations Ltd All intellectual property rights are reserved. You may view and/or print pages from our website for your own personal use subject to restrictions set in these terms and conditions.

You Must Not:
Republish material from https://tradeinsulations.co.uk
Sell, rent or sub-license material from https://tradeinsulations.co.uk
Reproduce, duplicate or copy material from https://tradeinsulations.co.uk
Redistribute content from Trade Insulations Ltd (unless content is specifically made for redistribution).

User Comments
This Agreement shall begin on the date hereof.
Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Trade insulations ltd does not screen, edit, publish or review comments prior to their appearance on the website and comments do not reflect the views or opinions of trade insulations ltd, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Trade Insulations Ltd shall not be responsible or liable for the comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the comments on this website.

Trade Insulations Ltd reserves the right to monitor all comments and to remove any comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these terms and conditions.

You Warrant And Represent That:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or another proprietary right of any third party;
The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant to Trade Insulations Ltd a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organisations may link to our Web site without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
We may consider and approve in our sole discretion other link requests from the following types of organizations:
commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
dot.com community sites;
associations or other groups representing charities, including charity giving sites,
online directory distributors;
internet portals;
accounting, law and consulting firms whose primary clients are businesses; and
educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Trade Insulations Ltd; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organisations listed in above and are interested in linking to our website, you must notify us by sending an e-mail to sales@tradeinsulations.co.uk. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
No use of our logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Although we try our hardest to ensure our content in regard to products, how to guides, or blogs is correct, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up to date. All content found on the tradeinsulations.co.uk website, should be used as a guide only. We will not be held liable should our content be used as instructions. We recommend you do not rely on the information presented on this website and that you are advised by a professional.

Reservation Of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal Of Links from Our Website
If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
Thank You

If you are unsure about any of the above, email us at sales@tradeinsulations.co.uk to speak to an advisor.